Email utilitybilling@jourdantontexas.org – with your inquiry and/or to schedule an appointment- in 3-6 business days- to avoid a long wait for service. Per PUC regulations the city can only provide account information to the account holder and only for the period of time you were a utility customer at your residence up to two years.
What If I Can’t Pay My Bill
In the event you have difficulty paying your utility bill email - utilitybilling@jourdantontexas.org so that we can help you register for a 3–6-month utility payment plan or submit an appeal for an extended (12 month) payment plan depending on your billing history.
Community Action Partnership- 830-876-9812 Ext. 545 – www.ccsct.org can offer financial assistance to qualified persons.
How Can I Keep Track of My Water Use
A Water Utility app will be available by April 8, 2023 to help you monitor your own water usage to determine if a leak on your side of the property may have increased your bill. Any water leaks between the meter and the street don’t affect your own water bill use. To date our Accurate Meter System indicates about 1 out of 100 meters may have a leak on the customer side.
A water meter vendor provided water utility app- My Water Advisor 2.0- will be available on Saturday April 8, 2023 to help you monitor your own water usage to determine if a leak on your side of the property may have increased your bill.
Copies of bills are charged 10 cents per page per Attorney General rules.
Online Payments can be made at: https://www.municipalonlinepayments.com/jourdantontx
Register for Texts Alerts at: https://www.jourdantontexas.org/list.aspx
The City of Jourdanton is an equal opportunity employer and provider.